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Resume

May 2022  - Till Date

Sales Data Analyst

Anheuser-Busch Inbev

Lagos State, Nigeria

  • Review past sales data to determine trends in productivity.

  • Prepare accurate reports using data from internal and external sources.

  • Evaluate third-party data to determine best practices.

  • Present actionable information and insights to team members and management.

  • Gather and analyze data in order to understand problems and address them proactively.

  • Collaborate with team members and members of other departments.

  • Automate processes and reports.

Sept. 2021 - Dec. 2021

Implementation Lead

GeneSys Health Information Systems

Lagos State, Nigeria

  • Worked with the Development Team and the Customer Success Assistant to ensure that GHIS solutions and service delivery are compliant with global medical best practices.

  • Developed training schedules for the training and supporting of end-users at client facilities up until User Acceptance Test (UAT) sign-off and go live.

  • Managed the Service Delivery and Management Team and drove strategies to develop and maximize positive business and customer relationships toward revenue growth.

  • Assessed competition by gathering current marketplace information on pricing, products, new products, implementation schedules.

  • Liaised with the Development Team to ensure that customers' requests and complaints are resolved within the SLAs

  • Created dashboards to identify and measure the team’s metrics and KPIs using Power BI and made recommendations to Management.

Nov. 2019 -Sept. 2021

Customer Support & Credit Collections Specialist

Quickcheck Nigeria

Lagos State, Nigeria

  • Recorded customer interactions, transactions, comments, and complaints on CRM.

  • Contacted debtors to inquire about their payment status and implement repayment schedules and terms.

  • Collected delinquent debts from clients and achieved collection targets to ensure positive cash flow.

  • Negotiated payoff deadlines or payment plans.

  • Investigated and resolved discrepancies.

  • Monitored and evaluated the performance of the team monthly in alignment with the KPIs using Excel.

March 2017 - March 2019

Operations Executive

Access Bank Plc

Lagos State, Nigeria

  • Ensured effective service delivery to both internal and external customers within specified TAT.

  • Promoted and cross-sold bank products by answering inquiries, informing customers of new services, and providing excellent customer service.

  • POS transactions and reconciliation using TAMS and Excel.

  • Managed overall batch documentation and record-keeping.

  • Created and implemented operational procedures resulting in a 40% reduction in processing times for balancing daily transactions and till merge.

  • Created a dashboard using Excel to effectively balance transactions and merge till reducing cash overage and shortage among cash tellers by 50%.

  • Scheduled and facilitated comprehensive product knowledge and operations training, improving team success and promoting revenue-generating products.

  • Ordered supplies for the branch using FINTRAK.

February - July 2016

  • Sold Smile devices, data bundles, and airtime.

  • Escalated complaints and responded to inquiries.

  • Conducted outbound lead follow-up to potential and existing customers via telephone and e-mail to sell products and services.

  • Monitored receiving, check-in, and stocking of merchandise to verify accuracy.

  • Coordinated marketing campaigns for my outlet.

  • Reconciled and compiled daily sales transactions using Excel.

  • Prepared and submitted the daily report for sales (airtime and activation) and inventory using Excel.

Retail Sales and Customer Service Representative      

Smile Communications Nigeria Limited

Lagos State, Nigeria

Aug. 2014 - July 2015

Administrative Assistant

National Agency for Food and Drug Administration and Control

Lagos State, Nigeria

  • Collected and catalogued applications for import permits.

  • Reviewed and verified scientific and legal documents.

  • Retrieved company’s files for documentation.

  • Administered and monitored companies’ files amongst Officers for vetting.

  • Informed the technical officers/ consultants of companies about the ongoing applications.

  • Prepared warehouse inspection reports.

Education

2010 - 2014

Covenant University

B.Sc in Biochemistry

Ogun State, Nigeria

Professional skillset

Soft Skills

Time Management

Communication

Problem-Solving

Organization

Leadership

Customer Service

Hard Skills

Data analysis

Project management

Research

Business Process Improvement

Negotiation

Relationship Management

Emotional intelligence

Research

Product Knowledge

Email and Telephone etiquette

Data Visualization - Tableau, Power BI, Excel

SQL - Microsoft SQL Server, MySQL

Excel - Lookup & Reference (Index, Match, VLOOKUP, HLOOKUP, XLOOKUP), Logical (IF, IFERROR, IFNA, OR, AND, NOT), Text (Left, Right, CONCAT, Lower, Upper, Proper, TRIM), Math & Trig & Statistical (SUMIFS, COUNTIFS, AVERAGEIFS, MAXIFS, MINIFS, RANDBETWEEN, SUMPRODUCT), Date & Time (Date, Day, Month, Year, Today), Conditional Formatting, Data Validation, Forecast, Pivot Tables, Charts, Macros, Power Pivot, Power Query, Power Map.

Programming - R

Project Management Tools - Trello, Project

Diagramming Tools - Visio, Draw.io

Microsoft Office - Excel, PowerPoint, Word, Outlook, Visio, Teams, Project, Planner, Sharepoint

Communication Tools - Microsoft Teams, Zoom, Google Meet

Collaboration Tools - Microsoft Office, Slack, Dropbox and Google Suite

Languages

English (Proficient)

Certifications

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