Resume
April 2024 - Till Date
Performance Planning Manager
Anheuser-Busch Inbev
Lagos State, Nigeria
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Crafted comprehensive Brand Performance Reports to track and analyze key metrics.
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Identified savings opportunities and mitigated overspending risks.
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Managed and monitored the Marketing Budget (ZBB), including 1YP, tracking, and quarterly results (LE).
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Reported on the sustainable growth of profitability, volume, distribution, and market share of the brands.
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Spearheaded the implementation of Brand Planning, encompassing the brand's role, vision, positioning, and alignment with Sales structure (targets, pricing policy, etc.).
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Developed and established procedures and systems to track metrics, providing a basis for evaluating marketing spend efficiency and effectiveness (ROI).
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Implemented BU policies, procedures, and systems to control and report Marketing resource status in near real-time, identified best practices, and standardized processes across the BU.
May 2022 - March 2024
Sales Data Analyst
Anheuser-Busch Inbev
Lagos State, Nigeria
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Analyzed past sales data to identify productivity trends, resulting in the creation of a Ranking report that highlighted the top and bottom 10% performers, increasing competition within the Sales team and boosting sales volume.
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Delivered actionable insights to team members, stakeholders, and management, acted as the Single Point of Contact (SPOC) for the RTM project Tracker, ensuring 100% accuracy month-on-month.
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Collaborated with cross-functional teams, including Revenue, and Marketing, which produced the Innovation brands weekly report and resulted in a 16% sales boost in BU Nigeria within 4 months.
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Compiled precise reports using data from various sources, driving a minimum 20% increase in Flying Fish sales within 4 months. Also, exceeded the distribution optimization target of 250,000hl by 56% in C23 with fewer distributors than in C22.
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Launched the use of Salesforce Chatter in BU Nigeria in C23 which streamlined the process for call schedule uploads on Salesforce, reducing data duplication by 10%
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Automated reports, including POC Health, resulting in BU Nigeria achieving an overall score of 82%.
Sept. 2021 - Dec. 2021
Implementation Lead
GeneSys Health Information Systems
Lagos State, Nigeria
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Worked with the Development Team and the Customer Success Assistant to ensure that GHIS solutions and service delivery are compliant with global medical best practices.
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Developed training schedules for the training and supporting of end-users at client facilities up until User Acceptance Test (UAT) sign-off and go live.
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Managed the Service Delivery and Management Team and drove strategies to develop and maximize positive business and customer relationships toward revenue growth.
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Assessed competition by gathering current marketplace information on pricing, products, new products, implementation schedules.
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Liaised with the Development Team to ensure that customers' requests and complaints are resolved within the SLAs
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Created dashboards to identify and measure the team’s metrics and KPIs using Power BI and made recommendations to Management.
Nov. 2019 -Sept. 2021
Customer Support & Credit Collections Specialist
Quickcheck Nigeria
Lagos State, Nigeria
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Recorded customer interactions, transactions, comments, and complaints on CRM.
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Contacted debtors to inquire about their payment status and implement repayment schedules and terms.
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Collected delinquent debts from clients and achieved collection targets to ensure positive cash flow.
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Negotiated payoff deadlines or payment plans.
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Investigated and resolved discrepancies.
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Monitored and evaluated the performance of the team monthly in alignment with the KPIs using Excel.
March 2017 - March 2019
Operations Executive
Access Bank Plc
Lagos State, Nigeria
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Ensured effective service delivery to both internal and external customers within specified TAT.
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Promoted and cross-sold bank products by answering inquiries, informing customers of new services, and providing excellent customer service.
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POS transactions and reconciliation using TAMS and Excel.
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Managed overall batch documentation and record-keeping.
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Created and implemented operational procedures resulting in a 40% reduction in processing times for balancing daily transactions and till merge.
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Created a dashboard using Excel to effectively balance transactions and merge till reducing cash overage and shortage among cash tellers by 50%.
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Scheduled and facilitated comprehensive product knowledge and operations training, improving team success and promoting revenue-generating products.
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Ordered supplies for the branch using FINTRAK.
February - July 2016
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Sold Smile devices, data bundles, and airtime.
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Escalated complaints and responded to inquiries.
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Conducted outbound lead follow-up to potential and existing customers via telephone and e-mail to sell products and services.
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Monitored receiving, check-in, and stocking of merchandise to verify accuracy.
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Coordinated marketing campaigns for my outlet.
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Reconciled and compiled daily sales transactions using Excel.
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Prepared and submitted the daily report for sales (airtime and activation) and inventory using Excel.
Retail Sales and Customer Service Representative
Smile Communications Nigeria Limited
Lagos State, Nigeria
Aug. 2014 - July 2015
Administrative Assistant
National Agency for Food and Drug Administration and Control
Lagos State, Nigeria
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Collected and catalogued applications for import permits.
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Reviewed and verified scientific and legal documents.
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Retrieved company’s files for documentation.
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Administered and monitored companies’ files amongst Officers for vetting.
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Informed the technical officers/ consultants of companies about the ongoing applications.
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Prepared warehouse inspection reports.
Education
2010 - 2014
Covenant University
B.Sc in Biochemistry
Ogun State, Nigeria
Professional skillset
Soft Skills
Time Management
Communication
Problem-Solving
Organization
Leadership
Customer Service
Hard Skills
Data analysis
Project management
Research
Business Process Improvement
Negotiation
Relationship Management
Emotional intelligence
Research
Product Knowledge
Email and Telephone etiquette
Data Visualization - Tableau, Power BI, Excel
SQL - Microsoft SQL Server, MySQL
Excel - Lookup & Reference (Index, Match, VLOOKUP, HLOOKUP, XLOOKUP), Logical (IF, IFERROR, IFNA, OR, AND, NOT), Text (Left, Right, CONCAT, Lower, Upper, Proper, TRIM), Math & Trig & Statistical (SUMIFS, COUNTIFS, AVERAGEIFS, MAXIFS, MINIFS, RANDBETWEEN, SUMPRODUCT), Date & Time (Date, Day, Month, Year, Today), Conditional Formatting, Data Validation, Forecast, Pivot Tables, Charts, Macros, Power Pivot, Power Query, Power Map.
Programming - R
Project Management Tools - Trello, Project
Diagramming Tools - Visio, Draw.io
Microsoft Office - Excel, PowerPoint, Word, Outlook, Visio, Teams, Project, Planner, Sharepoint
Communication Tools - Microsoft Teams, Zoom, Google Meet
Collaboration Tools - Microsoft Office, Slack, Dropbox and Google Suite
Languages
English (Proficient)
Certifications
